I came here because my go to car repair spot was closed (bad idea)... my car was not turning on so I called this place and they told me I needed a new battery. They were just around the corner of where I live so I am thankful that they were able to come and jump start my car so I could bring it over, I'll give them that. I was fully prepared to pay the price of a new battery which I did), but then they proceeded to tell me that I basically needed about $3.5K of additional work done to my car. They scared me, telling me that I need to get this work done asap, as it would be dangerous for me to drive my car on the roads if I didn't get this work done asap. Something in me felt like I was being taken advantage of, as I have never been quoted this high and this was a new place, I felt like I was being taken advantage of because I am a woman who doesn't know a lot about cars... So I ended up going to my go to auto repaid shop in HLP and showed them the service repaid breakdown from York Auto Repair... and low and behold, he told me that none of this work was necessary, and that it seems like they were trying to take advantage of me and up-charge me up the wazoo!!!! There were multiple services on the invoice sheet that York Auto Repair quoted that included this BG product which I later found out are completely unnecessary and such a scam. I could go on and on, but I was very disappointed with my experience here and as a woman especially I highly recommend not going here.
Hi Ariana, thank you for sharing your feedback. We’re sorry to hear about your disappointment with your experience. To clarify, we came to jump-start your vehicle at no extra charge and performed a complete inspection, also at no charge, to ensure we could identify any potential issues. Our recommendations included a 120K service and new tires, with a strong emphasis on tire replacement due to safety concerns. Safety is always our top priority. As for the fluid exchanges, these are part of manufacturer-recommended preventive maintenance to keep your vehicle running reliably. We understand how important trust is and regret that we fell short of your expectations. If there’s anything we can do to address your concerns further, please feel free to reach out to us directly.
- York Auto Care
