I had a rattling a/c problem. He tried to lie that he didn't immediately know there was vermin in my vehicle i requested he do nothing unless I could good estimate under $400; waiting hours with no call I decided to check he proceeded to tell me everything was going to cost 1,000 plus in costs after not calling me all day I YouTube the repair 4 screws and 5 mins remove then rat clean. Anyway don't bother even diagnosing here, your money can be used anywhere better. TLDR: wasted time and money they are mechanics that grift
We value your feedback and would like to do everything within our reasonable means to ensure your satisfaction. We want to clarify the situation. First and foremost, we want to emphasize that we did not charge you for the service we provided. We dedicated an hour and a half to locate the issue, which, as it turned out, was a deceased rat within the blower motor. Our top priority is to guarantee the safety and functionality of your vehicle, and we took immediate steps to address the problem. Following the identification of the issue, we provided you with a price estimate for the necessary repairs. We understand that this estimate may not have aligned with your expectations, and we apologize if there was any miscommunication. Our intention was to offer you an accurate assessment of the costs involved in resolving the problem. Your feedback is highly valuable to us, and we are committed to making things right. Please don't hesitate to reach out if you have any additional concerns or questions. Our goal is to consistently deliver exceptional service and resolve any issues to your satisfaction. Thank you for giving us the opportunity to serve you, and we sincerely hope to have the chance to assist you again in the future.
- York Auto Care